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Being leaders: a question of psychology

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PAOLA AROSIO

Freelance journalist

WHAT TO DO AND NOT DO TO TO PRESERVE THE BOSS-EMPLOYEE RELATIONSHIP

Typically shows up at work in a suit, shoes well polished, carrying a briefcase and with a newspaper under his arm. Is aged between 35 and 50, has an agenda packed with appointments and keeps himself busy through the day (which begins at 7 am and ends around 11 pm) with meetings and conference calls. When on travel, flies first class and can often count on a driver to move him around: this a typical business executive today.

Top managers are key figures to run a company successfully. They have evolved from the old-fashioned, hard-driving manager of the past that would rule over a department rather than lead it to becoming a modern, “enlightened” leader that heads an office where empl