SABINE GÖLDEN
eLearning & training lead at MAIN5, Frankfurt, Germany

Abstract

Digital ambitions remain high across pharma Clinical, Regulatory, Quality, and Pharmacovigilance operations. The evolution from document- to data-based operations, and the need to fulfil expanded regulatory requirements, create new expectations around modern systems and inputting data in a consistent and compliant way. It is in this context that digital adoption platforms are gaining traction – proving timely, in-app user guidance. MAIN5’s Sabine Gölden explains.

Across life sciences, overstretched departmental teams are finding themselves increasingly overwhelmed by the widening array of digital processes and IT systems, and rising complexity as requirements evolve and/or software functionality is updated. Industry-agnostic estimates suggest that a typical international organisation has more than 500 active software applications, with individual departments accessing over 80. That’s a lot of functionality to keep on top of.

Getting the most out of the latest systems means ensuring that people know how to use them correctly. Ordinarily this would be ensured via good training, then regular use to embed good practice. But in a GxP context, where requirements are continuously evolving, neither of these elements can be taken for granted. Nor can instinctive compliance, despite how intuitive modern technology has become. There will be some key systems that employees use infrequently, challenging them to remember what they were taught during initial system training.

It is against this backdrop that digital adoption platforms (DAPs) are now commanding attention in a pharma GxP context, nudging use ...